​Hey, Hilton customers: Your cancellation window is also getting shorter

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Hilton Worldwide Holdings Inc., following in its largest competitor’s footsteps, is looking to make its cancellation policy more restrictive.

The McLean-based hotelier, which earlier this year split off its real estate business to become a pure-play hotel management and franchise company, is recommending that the owners of its managed and franchised hotels move to a policy that would require cancellation 48 hours in advance to avoid a penalty. Some cancellation windows in certain locations would rise to 72 hours.

Currently, travelers can cancel up to 24 hours before midnight on the day of check-in without a penalty.

The changes are expected to go into effect at the end of July. The penalty would remain the same: Customers who cancel after the deadline would be charged for one night in the room they had booked.

While the new policy will be implemented at the properties Hilton manages, the properties that are Hilton franchises and run by other management companies will decide their own…

Read the full story from the Washington Business Journal.

The post ​Hey, Hilton customers: Your cancellation window is also getting shorter appeared first on WTOP.

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